About Me

Success is not an activity, But a Process.

The only way to do great work is to love what you do. If you haven’t found it yet, keep looking. Don’t settle.

I am Suman Saini. I am from Punjab, a province of India. I belong to a business class family. My father is a businessman, and my mother is a homemaker.

I have done my schooling from the CBSE board, which is the topmost education body in India. Since childhood, I was very fascinated by science subjects that were the main reason that I did my high school studies with science as a major subject. That is why I choose to engineer for my further education because I want to have core knowledge. Therefore, I selected Bachelor of Technology in Electronics and Communication.

Later, I wanted to pursue my career in the corporate sector, so I decided to study business and as my interest grows in having my own business in future as my father has, I decided to do a Master of Business Administration in Marketing and Human Resource Management. It was a great experience learning new things about the business world that is totally different from science.

After my master’s, I decided to go into the corporate sector and have a job so then I joined HDFC Bank Ltd, which is the top bank in India among all other banks as Assistant Manager. While working there I gained a lot of knowledge about management and administration works in banks along with that I have developed marketing and sales skills which are the core essential skill in the banking sector. To date, I am having banking experience of 4 years supporting retail branch banking with excellence in customer relationship management and customer service.

After having this much experience I decided to gain more knowledge about the business, so I planned to move to Canada for further studies. Now I am doing post-graduation in Information Technology business Analysis at Conestoga College. In Canada, I worked in many different companies like McDonald’s, TJX Canada, Dominos, Canadian Tier and along with that, I am working as a student ambassador for CSI in Conestoga College.

Now, I am looking at myself as a Business Analyst in an IT company after graduation in August 2022.

Professional Summary

High Performer, MBA in HR & Marketing, Bachelors of Electronics and Communication and currently pursuing Post Graduate Diploma in Information Technology Business Analysis from Conestoga College.

Over 4 years of managerial experience working as sales coordinator and assistant manager in the banking sector at HDFC bank India. Received an employee excellence award for my exceptional performance at HDFC bank in January 2021.

I specialize in helping clients solve issues with detailed discovery and exceptional customer service.  I am a highly motivated individual and deliver above and beyond industry standards. I have acquired many skills through my education and experience that have helped me succeed in every role, strong client relationship strategies, opportunity identification, sales negotiation, and leadership support.

Additionally, I am a tech-savvy person with expert skills in MS Office and G-suite. I am also very quick at learning new online CRM platforms, filing, documentation, and providing administrative support as needed on the job.

Working Experience

2019–2021 Assistant manager • HDFC BANK LTD

Resolving customer queries, CRM, strong customer relationship strategies, sales negotiation, leadership role and administrative support, data management.

2017–2019 Sales Coordinator • HDFC BANK LTD

Administration and backend operations, Team leader role, MS office, CRM, G-suite, customer service, sales, Business Development

As per my previous experience as assistant manager in HDFC bank Ltd, I analyze the different segments of customers and their needs for different banking products. Using my knowledge and skills, I further support my clients in enhancing their profits, investments and incline them for better plans. During my tenor, I have gained valuable knowledge about customer dealing, Customer Relationship Management and Banking software.

My experience in the banking sector as an assistant manager with over 4 years of experience, being a client-oriented professional and strong team player, I have the ability to work in the fast-paced working environment and I am adept at multi-task and well efficient under pressure. Additionally, I was a member of the Management Association at PTU University and have knowledge about the business world.

My biggest achievement in my professional career is receiving awards from my cluster head for achieving monthly sales targets many times and giving outstanding performance in administrative work. Recognition at your workplace is a key to motivation.